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Privacy Policy

Effective Date: [Insert Date]

At Patternive 360, accessible from https://patternive360.com, protecting your personal data and privacy is one of our top priorities. This Privacy Policy outlines the types of information we may collect from you, how we use it, how it is protected, and your rights in relation to that data.

By accessing or using our website and services, you agree to the terms outlined in this policy.

Who We Are

Patternive 360 is a service-based platform that provides CAD, BIM, visualization, and energy modeling outsourcing for global AEC firms. We are headquartered in [Insert Country], and we serve clients across multiple jurisdictions, including the EU, US, UK, Asia-Pacific, and Middle East.

For questions related to data protection, you can contact us at:

Email: Contact@patternive360.com

Information We Collect

We collect both personally identifiable information (PII) and non-personal data when you use our website, interact with our services, or engage with us through emails or forms.

Personal Information

You may voluntarily provide us with:

  • Full name
  • Email address
  • Company name
  • Phone number
  • Billing address or project address
  • Payment information (handled securely via third-party processors)
  • Any data provided via forms (inquiries, appointments, uploads)

Automatically Collected Information

When you visit our site, we may collect:

  • IP address
  • Browser type and version
  • Device and operating system
  • Location data (city-level)
  • Pages visited and time spent
  • Referring URLs or search engines
  • Cookies and web beacons

How We Use Your Information

We use your personal data for the following legitimate business purposes:

  • To provide and improve our design and outsourcing services
  • To communicate with you regarding your inquiries or projects
  • To personalize your experience and present relevant content
  • For billing, invoicing, and contract obligations
  • To monitor website performance, analytics, and security
  • To comply with legal obligations and regulatory frameworks
  • For marketing, newsletters, or updates (with consent)

We will not sell, rent, or lease your data to any third party without your explicit consent, unless required by law.

Legal Basis for Processing (For EU Users – GDPR)

Under the General Data Protection Regulation (GDPR), we rely on several lawful bases:

  • Consent – When you agree to receive newsletters or submit a form.
  • Contractual Necessity – When data is required to fulfill service agreements.
  • Legal Obligation – To comply with tax, billing, or regulatory laws.
  • Legitimate Interests – To improve service quality, business operations, and client communication.

Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. The retention period may vary depending on the type of data and legal obligations. For example:

  • Client communications: up to 2 years
  • Billing records: as required by law (typically 5–7 years)
  • Analytics data: typically anonymized and stored for up to 24 months

You can request deletion of your data at any time, subject to any overriding legal requirements.

Cookies and Tracking Technologies

Patternive 360 uses cookies and similar tracking technologies to enhance your user experience. These may include:

  • Strictly Necessary Cookies – essential for website functionality
  • Performance Cookies – for analyzing site usage (e.g., Google Analytics)
  • Functionality Cookies – to remember preferences or settings
  • Marketing Cookies – to serve relevant ads and measure effectiveness

You can control or delete cookies via your browser settings. However, disabling certain cookies may affect your experience on the website.

Third-Party Services

We may engage third-party service providers for:

  • Payment processing (e.g., Stripe, PayPal)
  • Analytics (e.g., Google Analytics, Hotjar)
  • CRM and communication tools (e.g., Calendly, Mailchimp, HubSpot) 

These services are bound by strict confidentiality agreements and data protection regulations. We recommend reviewing the privacy policies of these third parties for full transparency.

Data Transfers Across Borders

As we serve international clients, your data may be transferred to—and stored in—countries outside your own jurisdiction, including the United States, the EU, or India.

We ensure appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs) for EU data
  • Data encryption at rest and in transit
  • Verified third-party processors compliant with GDPR, CCPA, or equivalent laws

Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Right to Access – Know what data we hold about you
  • Right to Rectification – Correct inaccuracies in your data
  • Right to Erasure – Request deletion of your data
  • Right to Restriction – Limit processing of your data
  • Right to Data Portability – Receive your data in a readable format
  • Right to Object – Withdraw consent or object to direct marketing
  • Right to File a Complaint – With your data protection authority

To exercise any of these rights, please contact us at [Insert Contact Email].

Security

We implement a range of security measures to protect your data:

  • SSL encryption for all data transmissions
  • Role-based access controls
  • Secure backups and redundancy systems
  • Regular audits of hosting and software infrastructure

While we strive to protect your data, no digital transmission is 100% secure. In the event of a data breach, we will notify affected users and regulatory authorities within the required timeframe.

Children's Privacy

Our services are not directed toward individuals under the age of 16. We do not knowingly collect data from children. If you believe a minor has provided us with personal data, please contact us immediately, and we will take appropriate steps to remove such data.

Changes to This Policy

We may update this Privacy Policy to reflect legal, technical, or operational changes. Updates will be posted on this page with the new “Effective Date.” We encourage you to review this policy periodically.

Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal data, please contact us:

Email: Contact@patternive360.com

Website: https://patternive360.com